This Privacy Policy explains how Winter Family Enterprises LLC, doing business as Winter Family Dispatch (“WFD,” “we,” “our,” or “us”), collects, uses, and protects information associated with this website, carrier applications, and related dispatch services.
Information we collect
We may collect information you provide, including your name, telephone number, email address, company name, business address, DOT and MC numbers, equipment information, operating preferences, and other information submitted through forms, calls, messages, or our services. We may also receive basic technical information such as browser type, device information, IP address, referring pages, and interactions with this website.
How we collect information
We collect information when you complete a carrier application, contact us, participate in a consultation, sign service documents, or use our dispatch services. Our website forms and communications may be supported by service providers such as Truk AI and its underlying platform.
How we use information
We use information to review applications, respond to inquiries, provide and improve dispatch support, communicate with carriers and brokers, assist with paperwork and invoicing, maintain business records, prevent misuse, comply with legal obligations, and send communications you have requested or authorized.
Text messages and calls
If you expressly consent, Winter Family Dispatch may send non-marketing text messages concerning your application, consultation, onboarding, and service-related updates. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchasing services. We send promotional messages only when separately authorized.
Sharing and service providers
We do not sell or rent personal information. We may disclose information as reasonably necessary to authorized service providers and business partners that support our operations, including Truk AI, platform and hosting providers, payment processors, brokers, factoring companies, insurers, and professional advisers. We may also disclose information when required by law or to protect rights, safety, and security.
Mobile information
Mobile telephone numbers, text-message consent, and opt-in data are not sold, rented, or shared with third parties or affiliates for their own marketing or lead-generation purposes.
Cookies and analytics
This website and embedded services may use cookies or similar technologies for essential functionality, security, preferences, and performance measurement. Browser settings may allow you to limit cookies, although parts of the site may not function correctly afterward.
Security and retention
We use commercially reasonable measures intended to protect information. No internet transmission or storage method can be guaranteed completely secure. We retain information only as reasonably necessary for the purposes described here, our business records, dispute resolution, and legal obligations.
Your choices
You may request access to, correction of, or deletion of personal information, subject to applicable law and legitimate recordkeeping requirements. You may unsubscribe from promotional email or text messages and may withdraw SMS consent by replying STOP.
Children
This website and our services are intended for adults and businesses. We do not knowingly collect personal information from children under 18.
Changes
We may update this policy from time to time. Any revision will be posted here with a revised effective date.
Contact us
Questions or privacy requests may be sent to Chad@WinterFamilyDispatch.com or made by calling (501) 288-9114. Winter Family Dispatch is located in Mayflower, Arkansas.